| Instructions for Returning SIRIUS Satellite Radio products and to acquire Technical Assistance on SIRIUS products. NEW! |
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- Effective February 1st, 2009 SIRIUS XM Radio will assume responsibility for product returns, warranty, and technical support of SIRIUS Satellite Products. For assistance please contact SIRIUS Customer Care by calling 1-800-869-5364 or refer to the SIRIUS website at www.sirius.com.
- Attention Retailers and Distributors: SIRIUS product shipped to Directed Electronics after February 1st, 2009 will be returned back to the sender as non warranted materials if it does not have a Directed RMA.
- Some SIRIUS products are eligible for technical support and warranty return service from Directed Electronics. To determine if your product is eligible please refer to this listing. If your product is not on this list you must contact SIRIUS XM Radio directly for technical assistance and warranty return.
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Directed's Award Winning Technical Support
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Directed Electronics Technical Support department provides installers and technicians at authorized Directed
retailers with the training, tools and data they need to professionally install Directed's industry-leading
consumer branded vehicle security and remote start systems, as well as mobile audio and video products, into
consumers' vehicles.
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Technical Support Hours
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US: Monday-Friday 6AM to 6PM, Saturday-Sunday 7AM to 3:30PM PST
Canada: Monday-Friday, 8AM to 8PM EST
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Are You An Authorized Dealer?
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US Dealers: Please call 1-800-753-0800 and have your postal code and model number ready.
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Canadian Dealers: Please call 1-800-361-7271 or email support@directed.ca.
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Do You Need Assistance With A DIY Product?
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The Technical Support department also has a dedicated staff of DIY (Do-It-Yourself) specialists who support consumers
who have purchased DIY systems. If you have purchased a DIY system and require technical assistance please call
1-800-477-1382 or for helpful tips and vehicle wiring information, visit the DIY website at www.designtech-intl.com.
Please be sure to have your crash code and model number ready.
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Do You Want Your DIY Product Professionally Installed?
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If so, please access the retailer locator to find a local authorized retailer who can provide installation for your system.
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Do You Own A Non-DIY Product And Need Assistance?
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Need hands-on assistance or need to know more about the product you purchased? Please contact your installing
retailer or use the retailer locator to find a local authorized Directed Electronics retailer who can provide
service for your system. If you need a new transmitter, please check www.directedstore.com.
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